Question 1

How does pricing work — fixed price or hourly?

Accepted Answer

We're happy to offer a fixed price on request, giving you full cost transparency with no hidden fees. Billing based on time spent is also possible.

Question 2

Is the first consultation really free?

Accepted Answer

Yes. We visit your property, assess the work involved, and give you a fair price — with no obligation and no cost to you.

Question 3

Do you charge extra for travel/distance?

Accepted Answer

On request, we offer fixed pricing with no additional travel costs.

Question 4

How quickly can you provide a quote?

Accepted Answer

Since we're available around the clock, we can usually arrange a free consultation appointment quickly.

Question 5

Do you offer regular service, or only one-time jobs?

Accepted Answer

Both. We handle one-time jobs as well as ongoing maintenance plans — and with regular maintenance, every 5th visit is free.

Question 6

What areas do you serve?

Accepted Answer

Our core area is Neustadt bei Coburg and the Coburg district. For larger jobs, we're also happy to travel within a 50+ km radius.

Question 7

Do you take jobs outside Neustadt bei Coburg?

Accepted Answer

Yes, gladly. Distance isn't an issue for us — we also take on jobs further afield.

Question 8

Are you available evenings or weekends?

Accepted Answer

Yes. We're available every day, around the clock, by phone or WhatsApp — with no fixed "business hours."

Question 9

What's the best way to reach you?

Accepted Answer

The fastest way is by phone or WhatsApp. You can also reach us by email.

Question 10

What's included in a garden care visit?

Accepted Answer

This includes weeding, flowerbed maintenance, pruning of perennials and shrubs, and seasonal leaf removal, among other things. The exact scope is tailored individually to your property.

Question 11

Do you bring your own equipment, or do I need to provide tools/water access?

Accepted Answer

We bring our own tools and equipment. We'll go over any details during the free first consultation.

Question 12

Is winter service available as a single call-out, or only as a season contract?

Accepted Answer

Both options are available — we offer seasonal contracts as well as single call-outs as needed.

Question 13

Can you clear a cellar or apartment unrelated to garden work, e.g. for a renovation?

Accepted Answer

Yes. We handle clearance of houses, apartments, and cellars regardless of whether there's a garden job involved — including before or after a renovation.

Question 14

Do you also work with businesses, kindergartens, or other institutions?

Accepted Answer

Yes. We work with private customers as well as commercial and public clients, regardless of the type of property.

Question 15

Are you insured?

Accepted Answer

Yes, we carry business liability insurance.

Question 16

What products do you use — are they safe for children and pets?

Accepted Answer

Wherever possible, we use biodegradable, environmentally friendly products that are safe for people, children, and pets.

Question 17

What happens to green waste and other debris?

Accepted Answer

All waste is disposed of properly, in line with applicable waste management regulations.

Question 18

Is there a minimum contract length for regular maintenance?

Accepted Answer

We're happy to discuss the details of contract terms individually during the free first consultation.

Question 19

How exactly does the "every 5th visit free" loyalty offer work?

Accepted Answer

With regular garden maintenance, we keep track of your visits — after four completed appointments, the fifth one is free for you.

Frequently Asked Questions

Pricing & Booking